We are Growing! Pet Haven Seeks New Operations Director

We are Growing! Pet Haven Seeks New Operations Director



Pet Haven is growing! This is an exciting time for our organization and we are looking to expand our team. We have more than doubled our intake of animals in the last 3 years and as a result, we need to expand our team. We are restructuring our current positions and will now be looking for a new Operations Director!   This is a big seat to fill but incredibly rewarding especially when you see all the happy families we help to create!

Currently, we are on track to bring over 900 animals into Pet Haven this year! You could be a part of this fast-moving passionate team helping pets in need and the people who love them!

If working in Animal Welfare is something you are currently doing or you have always wanted to and you have a strong operational background and understanding of animal welfare, take a look below at the job description and apply today!



Job Title: Operations Director

General Job Description

Who we are:
Founded in 1952, Pet Haven is Minnesota’s first foster-based animal rescue organization. Our mission is to
improve the lives of pets and the people who love them by rescuing, rehabilitating and rehoming dogs and
cats; reducing pet overpopulation by supporting spay and neuter efforts and providing resources to people
that help strengthen the human-animal bond. At Pet Haven, you’ll be part of a community that values
excellence in service and care, compassion, integrity and innovation and strives to be a rewarding place to
volunteer. Pet Haven has three paid employees and over 450 active volunteers.

What you’ll do as the Director of Operations:
Pet Haven is growing. We are seeking an animal-loving, strategic and process-minded leader to efficiently
lead day-to-day operations. The Director of Operations will work closely with the Executive Director and
Director of Programs and will oversee internal operations, the vetting team and administrative duties for
Pet Haven.


Position Responsibilities:

• Financial Management
o Track, input and manage monthly business expenses, manage vendor relationships and
negotiate favorable terms with suppliers where possible
o Prepare and oversee an annual budget for Operations teams

• Operations Management
o Manage all day-to-day aspects of the rescue with the Director of Programs and other staff/key
o Proactively report updates, key metrics and all matters of importance to the Executive Director
o Develop written policies that enable the organization to be agile and growth-oriented
o Oversee all information technology areas including Gmail, Google Drive and Sparkie (animal
rescue software)
o Once a physical space is secured, manage general office administration and operations

• People Management
o Oversee supplies, administrative and vet care volunteers and provide timely support and
responses to concerns
o Provide support and guidance to suppliers, vet care and administrative volunteers on customer services issues such as effective communication and conflict resolution strategies
o Manage the Vet Care Manager position and team, including handling annual performance
reviews and development plans
o Create role and team clarity for supplies, vetting and administrative volunteers, including
creating/maintaining position descriptions
o Recruit and onboard volunteers for the supplies, vetting and administrative teams

Skills and Qualifications:
• Love for animals and strong commitment to Pet Haven’s mission
• At least 3 years of operational/administrative management experience in a customer-facing
industry or non-profit
• Budget management experience
• Strong interpersonal skills and ability to get along well with a variety of people
• Demonstrated ability to work collaboratively on complex issues and handle multiple tasks in a fastpacked environment under sometimes tight deadlines
• Comfort and experience with delegating tasks
• Strong written and verbal communication skills
• Ability to work independently and effectively manage remote volunteers
• Discretion and the ability to appropriately handle sensitive and confidential information
• Comfortable working in the animal welfare arena and the ability to recognize and mitigate
compassion fatigue in yourself and others
• Proficiency in database management, social media, QuickBooks, WordPress, Microsoft Office and GSuite, including Gmail and Google Drive

Hours and Availability:

The Director of Operations is a full-time position (40 hours per week). Daily
emailing and/or phone calls are required. Flexibility is required. Weekend and evening hours, in excess of
40 hours per week, will occasionally be a part of this position. This is currently a remote position.

Supervisor: Executive Director

Salary Range: $36,000-$42,000

How to apply: Submit a cover letter and resume to director@pethavenmn.org and
board@pethavenmn.org with “Director of Operations” in the subject line.